Vmemoo Memory Quest
Support
Short answers to the questions players actually ask, and how to reach us.
Pending Vmemoo confirmation: this document is complete on substance but still needs the official Vmemoo operator legal name, company registration reference, support email address, privacy request email address, governing law statement before public launch. Until then, contact Vmemoo through the support channels published in the Vmemoo mobile app.
Getting in touch
Memory Quest uses the same support and privacy contact routes as the rest of Vmemoo. Until those addresses are published on this page, please contact Vmemoo through the support option in the Vmemoo mobile app, or by phone.
- Phone: +353 89 972 8572
- Registered address: 77 Camden Street Lower, Dublin D02 XE80, Ireland
- Copyright concerns only: copyright@vmemoo.com — this address is not monitored for gameplay or account support.
Please tell us your player name and, if it is about Stars, the level or day involved. Never send us your password — we never ask for it.
My progress disappeared
Guest progress lives in the browser you played in. If you cleared your browser data, used private browsing, or switched device, guest progress cannot be recovered. Saving a profile with Google keeps progress on our servers, so it comes back on any device when you sign in.
I finished a level but got no Stars
Stars are awarded on your first correct completion of a level only. Replays and failed attempts award nothing — that is intentional. Every round must be answered correctly for a level to count.
How many Stars can I earn?
A 25-Star Welcome Reward once, then a fixed reward for the first completion of each of the 200 Journey levels, with bonuses every fifth level and at levels 100, 150 and 200. The Daily Challenge gives up to 3 Stars for one eligible attempt a day. The exact figures are in the Terms & Game Rules.
When can I move Stars to Vmemoo?
The Vmemoo connection is not switched on yet. When it is, you will need a linked Vmemoo account and at least 100 Eligible Stars, and one successful transfer is allowed per rolling 24 hours. Your Stars stay safe in Memory Quest until then.
A transfer failed
A failed transfer does not consume your Stars and does not start the waiting period, so you can try again the same day. If it keeps failing, contact us with the time you tried.
Who can see my details?
Other players only ever see game information — name, avatar, level, score, accuracy, streak, achievements. Never your email, your Stars balance, your wallet or your transfer history. Full detail in the Privacy Policy.
How do My Questies work?
Play Together is mutual: you invite someone, they accept, and either of you can remove the connection later. Opening a shared challenge link does not connect you to anyone by itself. Memory Quest has no messaging.
Can I delete my account?
Yes — on the Account & data page. It is permanent, and it does not delete your Vmemoo account.
Does the game send notifications?
No. Memory Quest never asks for browser notification permission.
Accessibility
Memory Quest supports keyboard play, visible focus, real text for screen readers, and honours your system "reduce motion" setting. If something is hard to use, please tell us — that feedback is prioritised.